1. General Policy
- All services provided by Pixel Logic are primarily digital and customized, which makes them non-refundable once work has begun.
- Refunds are only considered in cases where services are not delivered as agreed or there is a clear failure on our part to fulfill the agreed-upon scope.
2. Requesting a Refund
To request a refund, you must:
- Contact us via phone (+92 331 7854620) or Email : PixelLogic@gmail.com
- Provide your order or invoice details and explain the reason for the refund request.
- Submit the request within 7 days of service delivery or project milestone completion.
3. Evaluation of Refund Requests
- Each refund request is reviewed on a case-by-case basis.
- Refunds may be partial or full depending on the stage of service completion and the effort already invested.
- Digital products or completed services that have been delivered, downloaded, or accessed are generally not eligible for a refund.
4. Cancellation Policy
- Clients may cancel services before work has started to receive a full refund.
- Cancellations after work has started may be eligible for partial refunds, depending on progress and resources used.
5. Payment Refund Process
- Approved refunds will be processed using the same payment method used for the original transaction.
- Refund processing time may take up to 7–14 business days, depending on the payment provider.
6. Contact Information
For any refund-related inquiries, please contact us:
- Phone: +92 331 7854620
- Address: University Road, Peshawar, Pakistan
- Email : PixelLogic@gmail.com